Privacy Policy

We are committed to respecting and protecting your privacy. This Privacy Policy sets out how Hills n Toes looks after your personal information when you visit our website, and tells you about your privacy rights and how the law protects you.

If you have any queries about this Privacy Policy or how we use your personal information, please contact us at


  1. About Us
  2. This Privacy Policy
  3. What Personal Information Do We Collect?
  4. How We Collect Personal Information Via Our Website
  5. The Bases On Which We Process Information About You
  6. Information We Process Because We Have (Or May Have) A Contractual Obligation With You
  7. Information We Process With Your Consent
  8. Information We Process For The Purposes Of Legitimate Interests
  9. Information We Process Where We Believe We Have A Duty To Do So
  10. Complaints
  11. Access To Your Personal Information
  12. Use Of Site By Children
  13. Retention Period For Personal Information
  14. Compliance With The Law
  15. Review Of This Privacy Policy
  1. About Us

  2. This website,, (the 'Website') is operated by Hills n Toes, also referred to in this Privacy Policy as 'we', 'us' and 'our'), of c/o Romford United Services Club, 28 Mawney Road, Romford, Essex, RM7 7HB.

  3. This Privacy Policy

  4. This Privacy Policy (the 'Policy') aims to inform you about how we collect and process any information that we collect from you, or that you provide to us. It covers information that could identify you ('personal information') and information that could not. In the context of the law and this Policy, 'process' means collect, store, transfer, use or otherwise act on information. It tells you about your privacy rights and how the law protects you.

    The Policy is specific to this Website only.

    We are committed to protecting your privacy and the confidentiality of your personal information. Our Policy is not just an exercise in complying with the law, but a continuation of our respect for you and your personal information.

    We undertake to preserve the confidentiality of all information you provide to us.

    Our Policy makes every effort to comply with the Data Protection Act 2018 (the 'Act'), which incorporates the EU General Data Protection Regulation ('GDPR'). The Act remains in force even after the UK has left the European Union.

    The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by inviting you to read the information provided at

    Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

  5. What Personal Information Do We Collect?

  6. Our Website does not contain any forms for collection of data or email submissions (except where explicitly detailed on a given page), nor do we sell products online. Therefore, the Website is not capable of collecting any form of identity, contact, or financial information about you, except as detailed above.

    The personal information we collect via the Website (except where explicitly detailed on a given page) is limited to:

    • Technical data, such as your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our Website.

    • Anonymous usage data, which includes information about how you use our Website.
  7. How We Collect Personal Information Via Our Website

  8. As you use our Website, we will (subject to your approval) collect technical data as defined above. We collect this data using cookies.

    Cookies are small text files containing information that a website transfers to your device for record-keeping purposes, which allows us to analyse our site traffic patterns. As you navigate and interact with our site, certain information will be collected automatically.

    Our Cookie Policy is detailed here ».

  9. The Bases On Which We Process Information About You

  10. The law requires us to determine under which defined bases we process different categories of your personal information, and to notify you of the basis for each category.

    If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data.

    If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

  11. Information We Process Because We Have (Or May Have) A Contractual Obligation With You

  12. If you contact us by other means, such as telephone or email, you may provide us with personal information for the purpose of communicating and/or order fulfilment. We do not retain this information for longer than is necessary. We neither retain any personal information for marketing purposes, nor do we pass your personal information to third parties.

    When you buy a service from us, a contract is formed between you and us. In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information. We may use it in order to:

    • Verify your identity for security purposes.

    • Provide you with our services.

    • Provide you with suggestions and advice on services and how to obtain the most from using our website.

    We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract. We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

  13. Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including our services, you provide your consent to us to process information that may be personal information.

  14. Information We Process For The Purposes Of Legitimate Interests

  15. We may process information on the basis there is a legitimate interest, either to you or to us, of doing so. Where we process your information on this basis, we do after having given careful consideration to:

    • Whether the same objective could be achieved through other means.

    • Whether processing (or not processing) might cause you harm.

    • Whether you would expect us to process your data, and whether you would consider it reasonable for us to do so. For example, we may process your data on this basis for the purposes of:

      • Record-keeping for the proper and necessary administration of our business.

      • Responding to unsolicited communication from you to which we believe you would expect a response.

      • Protecting and asserting the legal rights of any party.

      • Insuring against or obtaining professional advice that is required to manage business risk.

      • Protecting your interests where we believe we have a duty to do so.
  16. Sometimes, we must process your information in order to comply with a statutory obligation.

    For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order. This may include your personal information.

  17. Complaints

  18. If/when we receive a complaint, we will record all the information you have given to us.

    We will use that information to resolve your complaint.

    If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.

    We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

    If you are not happy with our Policy or if you have any complaint then you should tell us.

    If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.

    If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner's Office (ICO). This can be done at We would, however, appreciate the opportunity to talk to you about your concern before you approach the ICO.

  19. Access To Your Personal Information

  20. We do not believe that we retain any personal information except as detailed above. However, you are legally entitled to contact us to request a copy of any information we may hold about you.

    After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.

  21. Use Of Site By Children

  22. We do not market to children.

    If you are under 18, you may use our Website only with consent from a parent or guardian.

  23. Retention Period For Personal Information

  24. Except as otherwise mentioned in this Policy, we keep your personal information only for as long as required by us to:

    • provide you with the services you have requested;

    • comply with any law, including for the period demanded by our tax authorities; and

    • support a claim or defence in court.
  25. Compliance With The Law

  26. Our Policy has been compiled with the intention to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.

  27. Review Of This Privacy Policy

  28. We may update this Policy from time to time as necessary. The date of the last review was 18 July 2020. The terms that apply to you are those posted here on our Website on the day you use it. We advise you to print a copy for your records.

    If you have any questions regarding our Privacy Policy, please contact us.